Shipping & Returns

All materials are now fully in stock and every Magic Mirror is made to order. 48 hour delivery is possible within the UK if you email Liesel on hello@magicmirroruk.com to request a speedy delivery 🙂

Delivery 

FREE SHIPPING IS NOT PERMITTED ON SINGLE SALE ITEMS – MINIMUM SPEND TO RECEIVE FREE UK SHIPPING IS £19.00 (When free shipping is on offer)

UK DELIVERY TIMES

Delivery within 7 working days.
Because all of our products are made to order in the UK, when we’re busy it can take longer to post out to you. Normally we will post your order within 3 working days but we say 7 to cover busy periods. If you have an urgent order please feel free to email us at hello@magicmirroruk.com to enquire about speedy shipping, in most cases we can get orders out the same day on a first class service for an extra fee (depending on the order size). Email us early to avoid disappointment.

UK orders are posted Royal Mail 48hr Tracked.
Shipping cost – £6.00

EUROPE
Beauty Edition – delivery within 14 working days.
Because all of our products are made to order in the UK, when we’re busy it can take longer to post out to you. Normally we will post your order within 3 working days but we say 14 to cover busy periods. If you have an urgent order please feel free to email us at hello@magicmirroruk.com to enquire about speedy shipping.

European orders 
Shipping cost – £18.00

USA & THE REST OF THE WORLD

Beauty Edition – delivery within 14 working days.
Because all of our products are made in the UK, when we’re busy it can take longer to post out to you. Normally we will post your order within 3 working days but we say 14 to cover busy periods. If you have an urgent order please feel free to email us at hello@magicmirroruk.com to enquire about speedy shipping.

All USA and Rest of the World
Shipping cost – £23

In some circumstances we may have to use other couriers or different services to get parcels delivered in the time frame listed. If there is going to be a delay we will contact you right away.

RETURNS

We will contact you if there is an excessive delay in sending out your goods.

Returns will only be accepted within 14 days of dispatch and if they are in the exact same condition they were dispatched in. The protective film across the mirror tiles MUST NOT BE REMOVED. Removal of the protective film will deem the product used and will therefore not be eligible for a refund. Magic Mirror is not responsible for any returns postage unless otherwise agreed. To contact Magic Mirror about a return please email hello@magicmirroruk.com Goods are subject to availability.

If an item is out of stock when we receive the order, we will let you know right away and you will receive a full refund.

We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied. Please refer to our care instructions listed in this document and posted out with every product.

Cancelling or Changing Your Order

If you would like to cancel or change your order at any time, please contact hello@magicmirroruk.com

Our returns address is:

Magic Mirror

8-10 Bannerman Road

Bristol

BS5 0RR

United Kingdom

To contact Magic Mirror about a return please email hello@magicmirroruk.com

Goods are subject to availability.

If an item is out of stock when we receive the order, we will let you know right away and you will receive a full refund or exchange.